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dmcallaghan
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DA14695-00HQDEVKT-RANG Not Working

I just received DA14695-00HQDEVKT-RANG and it is not functioning at all.  

The LCD backlights are on but there is no text displayed.   One of them did respond with a debug menu using a terminal but no longer does.

I stupidly programmed the 'factory firmware' on one device and now the LCD backlight on the device no longer works.

Where can I get the correct firmware for this?

Thanks in advance

Device: 
PM_Dialog
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Joined: 2018-02-08 11:03
Hi dmcallaghan,

Hi dmcallaghan,

You can download the WiRa SDK from our support portal – link is provided below :

https://www.dialog-semiconductor.com/products/connectivity/bluetooth-low-energy/products/smartbond-wireless-ranging-SDK

In the user manual

The user manual provides basic information to = get familiar with the DA1469x Wireless Ranging application and modify or create a new WiRa application based on it. Section 4 describes the supported hardware platforms and the necessary steps to build and run the WiRa application.

Additionally, a Social Distancing Tag (SDT) reference application based on WiRa SDK is also provided. It combines WiRa SDK with RSSI measurement, BLE communication, datalogging and other functionalities uploaded into a single application.

Thanks, PM_Dialog

dmcallaghan
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Joined: 2020-06-13 18:05
Thanks but I was just after

Thanks but I was just after the firmware image so I can make a quick assessment rather than installing IDEs etc.  I just want it to work as it should have out of the box.  The 'factory' image for this on your site doesn't appear to be the right one.

Many thanks

PM_Dialog
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Last seen: 14 hours 31 min ago
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Hi dmcallaghan,

Hi dmcallaghan,

The DA14695 Bluetooth LE Development Kit (2pcs) are pre-programmed with the Wireless Ranging application. So, if I understood correctly, you received the USB Kits (part number : DA14695-00HQDEVKT-RANG), but the pre-programmed firmware is not working?

What is the “factory firmware” that you mentioned din your initial comment?

Is this one : DA1469x Development Kit Factory Firmware

https://www.dialog-semiconductor.com/products/da14695-development-kit-usb

Thanks , PM_Dialog

dmcallaghan
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Last seen: 1 year 5 months ago
Joined: 2020-06-13 18:05
Hi, yes - the devices had the

Hi, yes - the devices had the backlight on the LCD working but nothing displayed and one responded over a vitual com port.  The other didn't.  The one that didnt respond over the com port I programmed with the firmware you mentioned.  Now the display backlight has turned off on that device.

A bluetooth scan reveals one device called 'RangeP'  and the one I reprogrammed is called 'Dialog DA1469X 0261'

Thanks

PM_Dialog
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Last seen: 14 hours 31 min ago
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Joined: 2018-02-08 11:03
Hi dmcallaghan,

Hi dmcallaghan,

Thanks for your message. Regarding how to enable the LCD, if you have the WiRa SDK then you should set the following macro to one ( 1 ) within custom_config_qspi.h.

#define dg_configUSE_PSP27801       ( 1 )

This is also described in the WiRa user manual – link is provided below:

https://www.dialog-semiconductor.com/sites/default/files/um-b-137_da1469x_wireless_ranging_sdk_rev_1v0.pdf

Please see section 4.2.4.2 LCDs.

Regarding the pre-programmed firmware, we will reach out to you directly out of the forum

Thanks, PM_Dialog