⚠️
Hi there.. thanks for coming to the forums. Exciting news! we’re now in the process of moving to our new forum platform that will offer better functionality and is contained within the main Dialog website. All posts and accounts have been migrated. We’re now accepting traffic on the new forum only - please POST any new threads at https://www.dialog-semiconductor.com/support . We’ll be fixing bugs / optimising the searching and tagging over the coming days.
7 posts / 0 new
Last post
Chris Giavotto
Offline
Last seen: 1 year 7 months ago
Joined: 2021-02-06 17:50
Cloud Email Setup

Hello - I have a new DA14585 and it connects with iOS 14.4 application and works well, however when I try to set up the "Cloud Seetings" and entering an email address I get an error " please specify a valid e-mail address"

I have tried the following formats:

fistsurname@gmail.com

first.surname@company.co.uk

first.surname@company.com 

What am I doing wrong:

Chip firmware v6.160.4

App version 3.260.14

IOS version 14.4 

 

Device: 
PM_Dialog
Offline
Last seen: 7 months 6 days ago
Staff
Joined: 2018-02-08 11:03
Hi Chris Giavotto,

Hi Chris Giavotto,

Thanks for your post online. Does this issue relate to the DA14585 and SDK6? Can you please indicate what is the FW that the DA14585 is running?

It would be great if you could provide more details regarding this issue.

Thanks, PM_Dialog

Chris Giavotto
Offline
Last seen: 1 year 7 months ago
Joined: 2021-02-06 17:50
Thanks for getting back so

Thanks for getting back so quiskly.

Firmware version is v6.160.4 was in the original post. - I assume that is what your asking?  It has come straight out ot the box and is a new purchase.

 

 

PM_Dialog
Offline
Last seen: 7 months 6 days ago
Staff
Joined: 2018-02-08 11:03
Hi Chris Giavotto,

Hi Chris Giavotto,

Thanks for your comment. Do you mean the DA14585 IoT Multi-Sensor kit source code?

https://www.dialog-semiconductor.com/products/da14585-iot-multi-sensor-development-kit

If yes, can you please share some screenshots with this problem?

Thanks, PM_Dialog

Chris Giavotto
Offline
Last seen: 1 year 7 months ago
Joined: 2021-02-06 17:50
Hi Let me explain - I have

Hi Let me explain - I have taken the unit out of the box and added batteries, connected to iPhone and it passes the information Temp, humidity, pressure, Ambient Light etc without an issue.  When I follow the instruction to set up a clould account I get the error message as in the attached document.  I have covered over the full but correctly formed enail address. Hope that helps -so no SDK or any other components except your DA14585 IoT Multi-Sensor kit and your iPhone app. 

Attachment: 
Chris Giavotto
Offline
Last seen: 1 year 7 months ago
Joined: 2021-02-06 17:50
Hello - I appear to have just

Hello - I appear to have just purchased the DA 14585IOT SENSOR but without the Communication Interface Board.  Your Company's product descriptions are not clear.  So if you have a DA 14585IOT SENSOR only and an iPhone can you set up a cloud based service via just the iPhone or do I nee the Communication Interface Board to get Cloud working? 

PM_Dialog
Offline
Last seen: 7 months 6 days ago
Staff
Joined: 2018-02-08 11:03
Hi Chris Giavotto,

Hi Chris Giavotto,

The Communication Interface Board(CIB) is required for programming DA14585 MSK and debugging the application code. Since it is programmed and it starts advertising , the CIB is not required.

Please check UM-B-100: DA14585 IoT Multi Sensor Development Kit User Guide document and section 7 IoT Cloud Applications.

Thanks, PM_Dialog