J-Link Firmware update filed

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Alex-Elektron
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J-Link Firmware update filed

Hello! I am using DA14580DEVKT-B.
I got a popup about updating J-LINK in Keil v5, and I clicked OK. After that, I got a window with the following contents:

SEGGER J-Link V6.52e Firmware Update
New firmware: J-Link OB-SAM3U128V1 compiled Aug 22 2019 17:29:26
Current firmware: J-Link OB-SAM3U128V1 compiled Aug 27 2013 15:22:27
Starting bootloader ...
Waiting for emulator to detach ... Timeout, assuming emulator has already re-enumerated.
Waiting for emulator attach ... OK after 0ms.
ERROR: Firmware update filed.

I tried updating the software again through J-Link Configuration V6.52e. When the board is connected to a PC, it is defined in the device manager as a J-Link driver, but in J-Link Configuration V6.52e it appears only after disconnecting from the USB. Thus, I did not succeed in updating / restoring the firmware.

I have a spare J-Link programmer and I found the SAM3U2C programming connector on the DA14580DEVKT-B board. But I do not have a firmware file.

How can I restore the firmware on the device? This is very important, since we are now preparing to launch a large batch of devices with your Bluetooth modules, but due to spoiled firmware, we cannot complete debugging. Thanks.

Device: 
PM_Dialog
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Hi Alex,

Hi Alex,

I have escalated your issue internally and I’ll let you know as soon as I receive feedback from the Team.

Thanks, PM_Dialog

Alex-Elektron
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Hello colleagues!

Hello colleagues!
1. I have already erased the rest of the SAM3U2C firmware (I closed the contacts TP3 - TP5 and turned on the power for 20 seconds).
2. Made a programming connector using 6 pogopins (I can share the photo, if interested) and connected it to J2 connector.
3. I managed to connect to the SAM3U2C controller in the J-Flash program using an external J-Link programmer.

I found a similar firmware file from Nordic Semiconductor but it has "J-Link OB-SAM3U128-V2-NordicSemi 170724 " version, but on the DA14580DEVKT-B board there was an installed "j-link ob-sam3u128-v1" version.

I am ready for further action. I look forward to your help. Thanks.

PM_Dialog
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Hi Alex,

Hi Alex,

Thanks for your extra inputs. I've already escallated internally and I currenlty waiting for an answer.

Thanks, PM_Dialog

PM_Dialog
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Hi Alex-Elektron,

Hi Alex-Elektron,

I will reach out in your registered email address and we will send you a new one DA14580 Basic DK (DA14580DEVKT-B). Can you please check your registered email address?

Thanks, PM_Dialog

Alex-Elektron
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Yes, of cause. I duplicate

Yes, of cause. I duplicate email just in case here: Alex-Gong@mail.ru

PM_Dialog
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Hi Alex-Elektron,

Hi Alex-Elektron,

Thanks for you message. I will send you an email in your registered email address. Probably early next week.

Thanks, PM_Dialog

PM_Dialog
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Hi Alex,

Hi Alex,

An email has been sent in your registered email address.

Thanks, PM_Dialog

Alex-Elektron
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I still haven’t received anything on email

PM_Dialog
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Hi Alex,

Hi Alex,

I've just re-sent it in this mail address: Alex-Gong@mail.ru

Can you please check again you inbox or the spam mails?

Regards, PM_Dialog

Alex-Elektron
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I replied, please check the spam folder.

PM_Dialog
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Hi Alex,

Hi Alex,

I 've already replied you in your registered email address.

Thanks, PM_Dialog