regarding setup the smart Snippets

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liuluan002
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regarding setup the smart Snippets

Hi Dialog,

 

I try to start reinstall my smart snippets, all the old installed programs are removed. But when I install again it pop out the following error, it means it can not install the jlink tools with the setup program. 

Could you please help with it? 

 

Device: 
PM_Dialog
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Last seen: 1 month 2 weeks ago
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Joined: 2018-02-08 11:03
Hi liuluan002,

Hi liuluan002,

Thanks for your question online. Can you please indicate the version of the SmartSnippets Studio you are trying to install? We strongly recommend using the latest version - SmartSnippets Studio V2.0.14 for Windows OS .

Additionally, would it be possible to share a screenshot with the error?

Installation guidelines can be found in the UM-B-057 SmartSnippets Studio User Manual.

Thanks, PM_Dialog

liuluan002
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Last seen: 1 year 2 months ago
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Hi, 

Hi, 

Even after I put my window into the factory reset, same error happens. Before when I try to install the smart snippet is fine on the same PC one week ago. 

PM_Dialog
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Hi liuluan002,

Hi liuluan002,

Can you also indicate the version of the Windows that you are using? Is it 62-bit?

Thanks, PM_Dialog

liuluan002
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Last seen: 1 year 2 months ago
Joined: 2015-11-27 14:24
I have fixed it with

I have fixed it with reinstall the window10on my dell pc xps15

PM_Dialog
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Last seen: 1 month 2 weeks ago
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Joined: 2018-02-08 11:03
Hi liuluan002,

Hi liuluan002,

Glad that you figured your issue out.

Thanks, PM_Dialog