SmartSnippet [java.lang.NullPointerException] error everytime import a new project

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yingfen
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SmartSnippet [java.lang.NullPointerException] error everytime import a new project

Hi everyone,

I am using the latest version of SmartSnippets (v2.0.7). Everytime I try to import a new project, it keeps showing an error [java.lang.NullPointerException], and I cannot build the project using the tool icon above (the icon is grey), but I can still build the project by right-click the project and it works.

And if I restart the software, the problem gets fixed automatically, until I import another project. Closing and reopening a project do not lead to the same problem, only importing does. And everything else works fine. What's possible reason for it?

Thanks!

Device: 
PM_Dialog
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Hi yingfen,

Hi yingfen,

The latest version of SmartSnippets is v2.0.8 so I would suggest you download it for our support website and install. Does this issue exist with SmartSnippets version 2.0.8? If yes, please share me a screenshot with your issue? You could attach it in your forum thread.

Thanks, PM_Dialog

yingfen
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Last seen: 20 hours 40 min ago
Joined: 2019-08-07 00:10
Thanks for your reply.

Thanks for your reply.

I've updated it to v2.0.8 and the problem is exactly the same.

The attachment is restricted as pdf files, so I attach a link for the screenshot:

https://user-images.githubusercontent.com/32470088/63043634-3c703500-be92-11e9-8e07-649bb94c44f5.png

(Please let me know if you cannot open it)

Thanks!

MHv_Dialog
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Hi yingfen,

Hi yingfen,

I have asked our customer support team to look into this issue. You should get a response in the next day or two.

/MHv

yingfen
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Last seen: 20 hours 40 min ago
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Thank you very much! I will

Thank you very much! I will wait for it.

MHv_Dialog
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Hi Yingfen,

Hi Yingfen,

We have apparently never observed this issue in the past. Our inhouse experts beleive that the following could be the cause and solution:

"It could be a corrupted workspace and cleaning the .metadata folder in the SDK could fix it."

If this does not resolve the issue, please provide a screenshot of the entire error message (the one you uploaded appered to be cropped at the bottom).

/MHv

yingfen
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Last seen: 20 hours 40 min ago
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Thank you! So far it works

Thank you! So far it works well. I will keep an eye on it and may post another thread if the error appears again. Thanks again!

MHv_Dialog
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Thanks for you feedback. I

Thanks for you feedback. I will let the team know that this fix seems to work. Let me know if you run into this issue again.

/MHv