Impossible to buy programmed component with a .gp6 project

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tcachat
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Last seen: 1 year 2 months ago
Joined: 2020-11-19 16:45
Impossible to buy programmed component with a .gp6 project

I have a GreenPAK Designer project saved as a .gp6 file, and I want to buy programmed component from your web site. I clic on "Design upload (.gp1, .gp2, .gp3, .gp4, .gp5 or .gp6 file format)", then "ADD TO CART", and I get the error message:

"Error: File type not allowed. - gp1,gp2,gpp,gp3,gp4,gp5".

Step to reproduce:

http://www.silego.com/buy/index.php?main_page=advanced_search_result&sea...

Clic on SLG46855V (programmed).

Is the gp6 format too recent? Unfortunately I cannot download an older version of GreenPAK Designer.

GreenPAK Designer Version 6.24

Tank you

Keywords: 
Device: 
Device Number: 
SLG46855V
olehs
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Last seen: 1 year 7 months ago
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Joined: 2018-02-07 11:40
tcachat, 

tcachat, 

Thank you for the information. I passed this website issue to our web dev team and soon it will be fixed. 

Our FAE, Jocelyn Carroue, should have gotten in touch with you on this topic to review the design and provide further support.
Please, let me know if something else is needed

Best regards, 

Oleh Sapiha

tcachat
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Last seen: 1 year 2 months ago
Joined: 2020-11-19 16:45
Dear Oleh,

Dear Oleh,

Thank you for your answer. Do you have an idea how long it will take to update the Web page? Our boards are already in production.

I have asked around here, nobody got contact with your FAE.

Regards

olehs
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Last seen: 1 year 7 months ago
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Joined: 2018-02-07 11:40
tchachat, 

tchachat, 

Thank you for your feedback, can you send me your contact to my mail Oleh.Sapiha@diasemi.com and I send it to FAE to speed up the process

Best regards, 

olehs

olehs
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Last seen: 1 year 7 months ago
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Joined: 2018-02-07 11:40
Hi tchachat, 

Hi tchachat, 

Please try again to submit the design on the webstore?

The issue has been fixed.

Best regards, 

Oleh Sapiha

tcachat
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Last seen: 1 year 2 months ago
Joined: 2020-11-19 16:45
All right

All right