Upgrading from GreenPak Designer v.6.09 to v.6.10

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cheeboon
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Last seen: 1 year 10 months ago
Joined: 2018-01-04 23:31
Upgrading from GreenPak Designer v.6.09 to v.6.10

I was trying to upgrade from Greenpak Designer v.6.09 to v.6.10 but failed. I first uninstalled v.6.09 and then installed v.6.10. At the final stages of the installation an error window popped up saying "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Details of my machine:-
Lenovo L440
4GB Ram
Windows 7 Enterprise (64-bit)

Device: 
Device Number: 
NA
pavloZ
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Last seen: 2 years 7 months ago
Staff
Joined: 2018-01-31 12:50
Hi cheeboon. We're checking

Hi cheeboon. We're checking into it but haven't found the solution yet. Please try to download the Designer manually here http://www.silego.com/uploads/resources/gpd_WIN/GP1-6_Designer_v6.10.001... and run it as administrator.

cheeboon
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Last seen: 1 year 10 months ago
Joined: 2018-01-04 23:31
Hi, I downloaded and ran

Hi, I downloaded and ran setup as administrator as suggested but still did not work. The installer hangs when running "C:\Program Files\Silego Technology\GreenPAK Designer v.6.10(64-bit)\driver\Driver Installer.exe". DOS window pops up and nothing happens. The installer then uninstalls everything. I tried installing my D: partition but still did not work. I tried to run "Driver Installer.exe" manually as an administrator and again the DOS window pops up but hangs. I tried to kill the Installation process using Windows Task Manager but the installer still uninstalls everything before shutting down the process.

Is there somewhere I can download v.6.09 again?

Can I use the 32-bit version on 64-bit windows machine?

pavloZ
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Last seen: 2 years 7 months ago
Staff
Joined: 2018-01-31 12:50
Hi cheeboon, thanks for your

Hi cheeboon, thanks for your feedback. I'm waiting for a response from the software team. I'll let you know for any updates.